HIGHLANDS & ISLANDS ZONE 2 POSTAGE
It is the customers responsibility to opt for the correct postage.
if you are within the postcode area where a surcharge is charged for your postage and you opt for the mainland postage there will be an additional amount to pay.
All courier services charge extra for highlands, this is not a fee we are adding to your order, it is a fee set by the service that delivers the packages.
if you opt for an incorrect service you will be invoiced the additional amount to use that service. We will not automatically change your postage method as we need to adhere to the method you have chosen. A change needs to be requested in writing
ROYAL MAIL OFFERS A CHEAPER OPTION
If you require your shipping to be changed to Royal Mail please email us to request this
PLEASE NOTE POSTAGE RATES ARE SET BY THE COURIERS NOT BY US.
If you have any complaints regarding the zone we advise contacting the service provider directly. This is out of our control.
CANCELATION POLICY
As per our policy, cancellations once an order is cut it will be subject to a restocking fee.
Fabric Length
All of our fabrics are sold per metre unless otherwise stated in the title.
All of our Fabrics are cut in a continuous length where possible when purchased from the same product listing.
If ordering larger quantities (over 5m), it may be necessary to send your fabric in more than 1 piece. Many of our fabrics come on 10m bolts and joins or test holes are common which may result in us having to send a larger quantities in more than one length.
We will always do our best to keep your fabric in a continuous length, if we come across a minor issue where we assess that there is good useable fabric around the issue (normally a test hole) we may leave your fabric in one length and add additional length to compensate for the issue to avoid cutting your fabric in more than one length.
If for any reason we can’t keep your fabric in a continuous length under 5m you will be contacted.
we can not guarantee fabric purchased from 2 different product listings will be cut in a continuous length. For example purchasing a bundle and purchasing the same fabric individually may not be cut in a continuous length.
Shipping & Returns
Shipping to uk mainland
post office rates start at £3.29 on orders up to 2kg for 2nd class tracked.
first class and additional Royal Mail services are available.
£5.95 parcel force courier 24 hours tracked up to 5kg
additional rates are available
non uk mainland and Scottish highlands may receive an additional postage invoice according to the rates we are charged when using our courier.
Please opt for the correct postage to avoid additional postage invoices.
post office rates are available for non uk mainland. Enter your postcode for correct rates.
postal turnaround time is in addition to our processing time.
Care Guidelines
Caring for your fabrics & handmade items
Always wash your fabric on its own for the first wash.
Fabrics may have dye or print residue left over from the print / dye process.
You should avoid washing your fabrics with zips, Velcro etc and ensure fastenings are closed before washing finished garments.
Natural fibres will have a small percentage of shrinkage, washing your fabric prior to cutting your fabric is recommended.
