Upon receiving your items we advise that you check your fabric / item over before washing or cutting. Our return policy is no longer valid once a fabric has been washed or altered in any way.
If for any reason there is a flaw we have missed please contact us within 14 days for a return and refund or replacement where possible.
What will I be asked to provide
You will be asked to provide measurements of the length of fabric, and measurements of where the issue is in relation to the selvedge and cut edge.
Please check these prior to emailing. Where a flaw is noticed we may add this on as additional length / bonus fabric.
If upon measuring you find the flaw is within your ordered length, please contact us.
We can not offer a full or partial refund or exchange on any fabrics that have been cut, washed or used in any way. We can not offer refunds or returns on fabrics received back to us after 14 days.
Once you have contacted us returns must be received within 14 days. Returns received after this time will not be eligible for a refund unless agreed prior.
In cases where we are at fault, we will reimburse postal costs for second class tracked postage. We will not reimburse packaging costs, please use the original bag.
If you wish to send via a more expensive service we will not reimburse the extra costs.
Any parcel lost while returning will not be eligible for refund. It is your responsibility to send via a tracked method to ensure it reaches us.
If for any reason you have been sent an incorrect item we require that you return the item before a replacement will be sent.
CHANGE OF MIND RETURN POLICY
If there is no problem with the fabric and you have changed your mind, we accept returns within 14 days of receipt.
As your fabrics and some haberdashery items are cut to order, any returns due to a change of mind will be subject to a 10% or £1 restocking fee whichever is greater, up to a maximum of £1.50 per item.
We do offer samples of all of our regular lines, if you are unsure if a fabric will be suitable we advise purchasing a sample first.
Return’s must be received within 14 days for a refund minus the postage costs and restocking fee.
You will be responsible for the cost of returning. Tracked or recorded postage is advised to avoid any loss in transit. We do not take any responsibility for any packages lost in transit.
Please contact us via email for our return address.
Our business address does not receive packages, we do not take any responsibility for packages that are not received when sending to our business premises.
ITEMS NOT ELIGIBLE FOR RETURN
Remnants and b grade fabrics are not eligible for return due to flaws or imperfections.
Remnant bundles are not eligible for return due to flaws or imperfection's. Remnant bundles are priced to account for any flaws that may occur. While most remnant bundles contain mainly perfect fabrics they are priced much lower to avoid sorting into individual remnants & flaws are to be expected.
Bolt creases are not eligible for return under our flawed return guidelines. All of our fabrics are sold from bolts and will have a crease down the centre. This is not deemed as a flaw. Bolt creases do tend to come out with a wash and iron.
Any flaws found within 3 inch of the selvedge area are to be expected.
HOW TO CONTACT US
Please ensure you have read our return policy prior to emailing.
our response time is 1-3 working days (Monday - Friday). Please keep in mind we are a small family run business and while we appreciate that a mistake can cause frustration, we ask that you do not send rude, threatening or abusive messages. We have a zero tolerance policy.
Please avoid sending additional messages while waiting for a response and ensure you have the details we will require to ensure a quick and smooth resolution.
Emails are responded to in order of oldest to newest. Additional messages will move your email to the newest message adding additional wait time. Our current response time is 1-3 working days Monday-Friday excluding public holidays.
support@northernmonkeymakes.com
DO NOT SEND RETURNS TO OUR BUSINESS ADDRESS. OUR RETURN ADDRESS WILL BE PROVIDED.
HOW A RETURN IS PROCESSED
Once we have received your return back we aim to have it processed within 10 working days.
If for any reason an item is received back and is not in the same saleable condition it was sent, you will be given the option to pay to have the item returned at your cost. We may offer a % back if we are able to offer the item for sale at a reduced price based on the items condition.
Highest priority is given to items returned where we are at fault. We aim to have this resolved within 5 working days.
